No Help From Comcast or Embarq

Subject: No Help From Comcast or Embarq Thu Nov 22, 2007 5:01 am

I have spent several months attempting to define and correct the Internet, TV, and Phone problems we have here at OBV. The Reader's Digest version of these efforts are as follows: Comcast has numerous and continuous deficiencies all over OBV. Embarq has generally isolated problems that are resolved quickly. Most homes in OBV have defective or low quality cable wiring which adds to the already low quality Comcast service. The phone line infrastructure is generally more forgiving and in better condition. Satisfaction survey I took last month showed great satisfaction with Embarq and great dissatisfaction with Comcast. It wasn't even close. Jim Lattmann attempted to set up a meeting with Comcast and us. It appears that that meeting will never happen. I did have a meeting with Embarq to see if we could get an incentive program for OBV residents using Comcast, to switch to Embarq. To paraphrase Embarq, we know Comcast service at OBV is continually bad, and if you want another service, Embarq is your only choice so we don't have to offer a special incentive. The worst part is that they are right. I am supposed to have another meeting with a promotional rep next week. I'll post the results. Maybe we can get some incentives, but don't hold your breath. Right now, my recommendation is that if you are getting service for the first time, or having continuing trouble with Comcast, go with Embarq but watch your packages and options. Review your options at (Link to Embarq). If you can wait till next week, wait to see if I can save you some money.

Posts : 1 Join date : 2008-01-03

Last year I switched to Comcast phones. I had several problems and the last problem I encountered was no phone or Internet service for eight days. I phoned and visited their office many times but was given the run around. Finally I cancelled the phone service and went back to Embarq. Because I cancelled before contacting Embarq I could not keep my phone number, hence a new number to be sent to all my contacts. Also I found out FCC requires phone repairs to be completed in twenty four hours which cannot be serviced by Comcast in that short length of time. Also I found out Comcast lines were originally installed for TV only and they cannot adequately carry signals for internet and phones. I would caution new subscribers to Comcast to be wary of the way they handle their customers.

Subject: Comcast Phone Service Fri Jan 04, 2008 1:51 pm

It is my understanding that Comcast is not considered a phone company (TELCO) by Federal regulators. They provide a "Phone Service" or VOIP (voice over IP) through their cable internet connection. This is similar to Vonage or Skype, but more expensive.

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